Operational Excellence
The Challenge
Organisations strive to improve productivity, increase efficiency, and deliver excellent results. To make effective decisions people need to know what is expected of them, where they fit into an organisation as a whole, and how well they are meeting goals or expectations. How do you make this happen in the face of stiff competition, high customer expectations and conflicting priorities? Is your organisation fit for purpose? Does it have the skills and values required? Does the culture meet the needs?
The Cost of Poor Operational Performance
This will threaten the core activity of any organisation and is often the sign that other aspects are not working right e.g. leadership, teamwork, culture. Poor efficiency becomes a vicious circle, attrition increases putting pressure on remaining employees who can cope even less.
Benefits and Outcomes
With clear goals and purpose it is easier to focus on key business priorities and to make sure that solutions take account of the bigger picture. With clear structure and responsibilities people feel empowered to make effective decisions and to hold themselves accountable for the results. This is motivating and rewarding, and is a key factor in creating high engagement.
When leaders see that people are accountable for quality results, are aligned with the organisation’s goals, and have clear priorities, they have confidence that people are on the right track.
When people feel trusted to get on with ‘doing’ rather than ‘measuring’, they work hard and productivity increases, saving time, costs and resources. This is operational excellence.
What We Offer
We are excellent at introducing structure and logic into an organisation so that its functions interrelate clearly and cooperation is encouraged. We have extensive experience of clearly describing roles and accountabilities in a wide range of functions within many industries and in organisations from small to global.
Our most popular products are:
Performance Profiling Tool-kit – a unique, integrated, and dynamic system used in short structured workshops to create clear goals and targets and structured roles and responsibilities. This helps to align goals and roles throughout your organisation, from strategic to operational levels.
Team Effectiveness Diagnostic & Workshops – a team diagnostic to profile a team’s strengths and areas for development is followed by 1-2 day workshops, based around real work challenges that improve team-working; e.g. decision-making, governance, communication skills, within the team and with other teams e.g. customers and suppliers.
Transmission Software – cloud-based governance software to automate tasks, deadlines and standards, with audit and survey tools that drive standards and dashboards to provide dynamic feedback.
Performance Management – we can design simple and practical performance management processes with clear documentation that links to the Performance Profiles. We can train your managers in skills to make it successful.
Sales for Non-Sales Professionals – a modular 1–2 day course designed to help non-sales professionals develop the necessary networking and selling skills that are congruent with their role.
Sales Process Consultancy - to equip your organisation with effective sales methodologies.
Other Operational Excellence Services include:
Facilitation of Strategy Workshops and Conferences – tailored design and management of specific ‘away day’ and launch events, often based around operational issues where the outcome is to design new ways of working.
e-Learning Pathways – interactive web-based modular software to help embed new skills and reinforce learning, including feedback from a Learning Partners mentor. It is designed to address the 70 in the 70:20:10 learning principle.
