Training and Coaching Resources

Calculating the Return on Training Investment

This article demonstrates the value of valid training to the company in economic terms using activity and opportunity costing and the calculation of productivity gains.  It converts the belief that training is ‘good’ to the demonstration that valid training is an essential requirement for successful companies.

Calculating the Return on Training Investment.pdf


Guiding Managers in Training Needs Analysis

This article explores the manager’s role in TNA and the trainer’s role in helping and guiding the manager.  It also has a trainer led questionnaire to support skills apply equally to HR professionals.

Guiding Managers in Training Needs Analysis.pdf


Meeting the Business Need

This article shows how valid training is directly geared to the business need, how training is a preparation to meet future business needs and how learning objectives are linked to operational objectives.

Meeting the Business Need.pdf


Training Cost and Value

This article outlines the issue of cost at the expense of value that bedevils training.

Training Cost and Value.pdf


Content Free Facilitation

This article explores the concept of a learning event in which the participants are the experts and the trainer purely facilitates the learning. It considers the facilitators approach, role and actions to ensure learning, the facilitators behaviours and when and how to intervene.

Content Free Facilitation.pdf


Objective Course Design

This article explores the concept of objectivity to all aspects of the design process not merely the Terminal Objectives of a course.  The elements considered include Job Performance Requirements, Criterion and Achievement Tests, Entry Level Performance and Target Population.

Objective Course Design.pdf


The Complete Trainer

This article considers the various roles that come under the general descriptor ‘Trainer’ and argues that the complete trainer acquires the skills of these roles over time with experience.

The Complete Trainer.pdf


Why Not Use Managers to Train Managers?

This article considers the advantages for the learners, the professional trainers, the managers and the organisation of managers training managers.

Why Not Use Managers to Train Managers?.pdf


Let’s Start from Scratch

This article looks at critical thinking when reading articles about training to the concepts of training performance.  Are you a critical thinker and if you want to be what are the implications.

Let's Start from Scratch.pdf


Coaching the Poor Performer

This article suggests disciplinary approaches are not the ideal solution to poor performance but may be an admittance of failure to manage and help the person appropriately. The key issue is to coach the person to eliminate the real problem not just the symptoms of the problem.

Coaching the Poor Performer.pdf


Client-centred Coaching

This article describes a coaching methodology developed for some of Learning Partners clients. The model uses reality role-playing.  The article also covers the design of reality role-plays and feedback and coaching action introducing single loop and double loop learning.

Client-centred Coaching.pdf


Performance Problem Solving

This article looks at the coach’s role in helping the client identify problems and their solutions and includes the importance of gaining commitment, building rapport using pacing and matching, setting goals, motivating using towards and away-from language and creating a coaching plan.

Performance Problem Solving.pdf



This article explores the coaching contract between coach and client, the requirements of such a contract and what makes a coaching contract effective. This article is written mainly for consultants and professional coaches in companies.



Simulation – Making Learning Real

This article deals with the power of simulating ‘reality’ in a safe environment so that participants learn from doing, observing, giving and receiving feedback.  It deals with the requirements to design and operate valid simulations.

Simulation - Making Learning Real.pdf


Using Counselling Skills to Aid Learning

This article covers the concept of counselling in the training context, including the key process elements and the interactive skills needed.

Using Counselling Skills to Aid Learning.pdf


It’s Good to Listen

This article covers the levels of listening and the HUR process – Hear, Understand and Respond. Also covered are perceptual errors and emotional blocks. These basic skills apply equally to all staff.

It's Good to Listen.pdf


Behavioural Analysis in Training

This article explores what interactive behaviours are, why they are valuable to trainers and how to use them in behaviour analysis.

Behavioural Analysis in Training.pdf



This article explores three facets of co-facilitation – the characteristics of co-facilitation, developing to be co-facilitators and operating as co-facilitators.



Trainer Styles

This article is an empirically based study of four practical trainer styles – Presenter, Classical Trainer, Experientialist and Realist.  It also demonstrates how three learner styles, dependent, collaborative and independent match the trainer styles.  The aim is to help trainers recognise the style they use as a basis for broadening their skills.

Trainer Styles.pdf


The Difficult Encounter

This article explores what causes disagreements in the learning environment and the behaviours that when used by trainers make disagreements productive.  The concept of Constructive Disagreement and the behaviours used by trainers is outlined as is handling objections and the language that aids handling objections.

(NOTE  Due to a printer’s error the key learning points belong to a totally different article.)

The Difficult Encounter.pdf


Testing for Trainability

This article demonstrates the power of the trainability test, what it is, its key elements and how it can be designed and validated.

Testing for Trainability.pdf